Privacy policy

Upcastr Pty Ltd (ABN 68 663 389 795, Sydney, Australia) builds the Saffron Suite apps. This policy explains what we collect, which is very little, and what we do with it. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

The apps

Saffron SPICE has no accounts and no sign-up. It does not include analytics, advertising or crash-tracking SDKs, and it does not send us your usage.

• Your connections stay yours. The app connects directly from your device to the servers you configure. Nothing is relayed through us, and we never see your screen, keystrokes or files.
• Server details stay on your device. Host names and ports are stored locally; passwords are stored in the iOS Keychain.
• Microphone. Microphone forwarding is off by default. When you turn it on for a connection, audio is sent to that server and nowhere else. We receive none of it.
• Crash reports. If you opt in to sharing diagnostics with Apple, Apple may pass us crash logs. Those come from Apple, not from the app.

This website

When you send us a support request, we collect what you type into the form:

• Your name, email address, subject and message
• Optionally, the app version and device you mention
• Your browser's user-agent string and the country your request came from, which help us reproduce problems

We use this only to answer you and to fix what you reported. We do not sell it, rent it, or use it for marketing. Support requests are stored in a Cloudflare D1 database hosted in the Oceania region. The site itself runs on Cloudflare Workers, and Cloudflare processes requests on our behalf, including standard security and abuse logging.

How long we keep it

We keep support correspondence while it is useful for supporting you and for our records. You can ask us to delete your request at any time and we will, unless we are required to keep it by law.

Access, correction and complaints

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it, by emailing info@saffronsuite.com. If you are unhappy with how we have handled your information, tell us first and we will try to sort it out. If you are still unsatisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

If we change this policy we will update the date at the top of this page. Material changes will be called out on this page.

Contact

Upcastr Pty Ltd, ABN 68 663 389 795. info@saffronsuite.com